Refund policy

Due to the nature of the products we sell, we are unable to accept returns or exchanges for any fragrance or hair care product. All fragrance and cosmetic items are final sale.  

We strongly encourage you to purchase SAMPLES prior to committing to a full-size product. Fragrance is highly subjective, and what smells wonderful to or on one person may not work for someone else. 

Shipping Damage & Loss

Please inspect your order and contact us immediately if any portion of your shipment is defective, damaged, or if you receive the wrong item so that we can make it right.

In the event that any portion of your order is damaged or broken during transit, please save all packaging (we will need to provide a photo of any damage as well as product packaging when filing a claim with the shipping carrier if applicable). Due to the seasonal nature of many of our products, we ask that you notify us within 3 business days of receipt of your order of any damaged items or errors so that we can get replacements out to you as quickly as possible while they're still available. 

The remedy available for any items damaged or lost in transit will be a replacement item(s). Refunds are not available for these cases.

Missing Items

If you find that your order is missing an item, please send us an email within 3 business days that includes your Order Number either in the subject line or clearly within the email contents. To ensure accuracy, we compare the scanned weight(s) provided by the shipping carrier with our own fulfillment records. 

Order Cancellation

Because all of our items are handmade and bottled to order, cancellations are handled based on where your order is in our fulfillment process.

  • Within 24 Hours of Purchase: Cancellations requested within 24 hours of placing an order will be granted a full refund.

  • After 24 Hours, but Before Packing: Once an order has entered our fulfillment queue, it may still be eligible for cancellation in some cases. In the event that we are able to accommodate a cancellation request after 24 hours, a 15% restocking and administrative fee will apply to cover materials and processing costs. Limited batch, limited edition, or custom items are ineligible for cancellation after 24 hours.

  • After Packing for Shipment: After an order has been pulled and prepared for shipment, it is not eligible for cancellation under any circumstances.

We recommend contacting us as quickly as possible if you need to request a cancellation, so we can best assist you.

Returned Shipments

In the event that a shipment is returned to us by the carrier due to an incorrect address or customer's failure to pick up or sign for the shipment, we will arrange to re-ship the order at customer's expense. It is the customer's responsibility to provide accurate shipping details, and we are unable to replace or refund orders which were shipped to a customer-provided address that is incorrect. Please review all shipping information at checkout for accuracy prior to finalizing your order. 

Chargeback Policy

Prior to initiating a chargeback or dispute, we urge customers to reach out to us for an amicable resolution; we are happy to help with any issue but can do so only when we've been properly notified of a problem. In cases where a chargeback or dispute is submitted without prior communication and/or valid reason, we reserve the right to enforce penalties including an immediate account suspension, loss of access to site rewards/points, refusal of service for any future orders, loss of warranties or product support, and potential legal or collections action to recover losses. 

Right To Refuse Service

While we hope to never have to enforce policies like these, to protect the integrity of our business and wellbeing of our team, we reserve the right to refuse service at our sole discretion. Reasons for refusal of service or order cancellation include:

Fraudulent or Suspicious Activity - Orders flagged by our payment processor as high-risk for fraud are subject to cancellation.

Disruptive, Abusive, or Harassing Behavior - Any conduct that is hostile, disruptive, or inappropriate towards our staff or business operations is in violation of our terms and may result in order cancellation, account restrictions, or refusal of future service.

Chargebacks & Disputes - Customers who initiate chargebacks or disputes without justification and/or without reaching out to us first to resolve concerns may be denied future service. 

Reselling or Bulk Purchases - Orders suspected of unauthorized reselling are subject to cancellation. If you're interested in carrying our products, please reach out first and we are happy to discuss our reseller terms (please note this does not apply to decanting services).