Last updated: 1/20/20
Currently processing orders from 12/20 - 12/31
We apologize for the longer than usual lead time -- we are currently working on shortening the shipping queue and will be back to "normal" soon!
If your order is needed urgently by a specific date and you are unsure whether our processing time will work with your schedule, please do not hesitate to get in touch with us! Due to the handmade/made-to-order nature of many of our products we are unable to guarantee a specific delivery date but we are always happy to do everything we can to assist!
What does "processing" mean exactly? A majority of our products are made and/or bottled to order. When your order is "processing" that means we are bottling the items from your order and preparing it for shipment. We try to ship orders in the order in which they were received, but during periods of high order volume, we may ship orders for fragrance items only before orders containing bath/body/home items (since these items take a bit longer to make). This is done to keep the queue moving efficiently so that everyone gets their orders as quickly as possible.
Processing time listed on the home page is an estimate of how long it MAY take for your order to ship. Most orders are shipped BEFORE the estimated processing times posted on the top bar. During and after sales or new releases, processing times will be longer than usual due to order volume.
Please remember that a majority of our products are made and/or bottled to order. Some product types (including bath/body, certain hair care, and home fragrance) take a bit longer to make, prepare, and ship than fragrance items.
Seasonal/Upcoming Release Calendar:
Wednesday, January 1
- Our annual RESURRECTION pre-order event begins!
- Please see the Resurrection 2020 page for event details.
- Our Winter Part 2 collection also launches Wednesday -- featuring five fragrances from last year's Winter collection (the Poe collection). You can find them in the Winter & Holiday shop category starting Wednesday 1/1 at 10 am Central time.