Last updated: 7/30/20
Special Information Regarding COVID-19
You've no doubt been receiving communications from all sorts of places regarding COVID-19 preparedness, and I also wanted to post a quick update with some information that might be helpful to our customers:
We are doing our absolute best to operate as closely to "business as usual" as we possibly can. With that said, we are a (very) small and (currently) home-based business, so we've had to make some adjustments to keep things operating with as little interruption as possible while working on a limited schedule, and with an even more limited staff than usual. Our local school district has closed schools through October, 2020. This means that I'll have a school-aged child at home with me during the day, and our "work hours" need to be adjusted, causing occasional workflow interruptions.
Orders are taking a bit of extra time to ship. We are currently experiencing delays with some of our supply shipments. These are largely due to shipping carrier volume, coupled with the impact that new regulations have had on our suppliers. As a result, processing times may be temporarily impacted. We ask for your understanding in the event that things temporarily slow down a bit while we wait for delayed supply & component deliveries.
Replies to messages and emails may be delayed. Due to workflow changes & limited staff, it might take me a little bit longer to read and reply to messages. I apologize for any inconvenience. If you've sent an email and have not received a response after 5 business days, please do not hesitate to send another message (or reach out via DM on one of our social channels) -- due to the volume of messages we receive, and the current scheduling adjustments we've had to make I do occasionally miss an email (I'm so sorry!); rest assured I don't want anyone to feel left out or forgotten, so don't hesitate to reach out if you need assistance :)
USPS delivery schedules are currently delayed. Once your order is shipped, it might take a little bit longer than usual to reach you due to nationwide carrier slowdowns. This is true for domestic First Class and Priority shipments (which may take an extra ~3-5 days on average to reach you) as well as International mail, which may face more significant delays as a result of fewer outbound International flights at this time, as well as significant backlogs at most US Customs facilities. I'm so sorry!
Free Samples are temporarily unavailable. While we always do our best to include free samples whenever possible, we regret that supply chain delays and component shortages mean that we are not currently able to include them in most order batches. We will instead be including stickers or other fun surprises as available :)
We know that a lot of you might need to update shipping addresses now (or soon). We are always happy to do this -- please send me an email (you can reply to your order confirmation email and that will come straight to me) and I will get it taken care of for you. If things are uncertain right now, I am also happy to hold an order for any length of time; just let me know.
Let's all be excellent to each other (from a safe distance!!) & we'll get through this. Wash those hands, friends!
Sixteen92 Head Witch
Currently processing FRAGRANCE orders from 6/25 - 7/23
and orders containing LINEN MIST / HAIR CARE items from 6/15 - 6/25
Please remember that orders containing linen mists or hair mists will require additional processing time due to supply chain delays. Orders for fragrance items only will ship first :)
If your order is needed urgently by a specific date and you are unsure whether our processing time will work with your schedule, please do not hesitate to get in touch with us! Due to the handmade/made-to-order nature of many of our products we are unable to guarantee a specific delivery date but we are always happy to do everything we can to assist!
What does "processing" mean exactly? A majority of our products are made and/or bottled to order. When your order is "processing" that means we are bottling the items from your order and preparing it for shipment. We try to ship orders in the order in which they were received, but during periods of high order volume, we may ship orders for fragrance items only before orders containing bath/body/home items (since these items take a bit longer to make). This is done to keep the queue moving efficiently so that everyone gets their orders as quickly as possible.
Processing time listed on the home page is an estimate of how long it MAY take for your order to ship. Most orders are shipped BEFORE the estimated processing times posted on the top bar. During and after sales or new releases, processing times will be longer than usual due to order volume.
Please remember that a majority of our products are made and/or bottled to order. Some product types (including bath/body, certain hair care, and home fragrance) take a bit longer to make, prepare, and ship than fragrance items.
Seasonal/Upcoming Release Calendar:
Friday, July 24 - ANNIVERSARY 2020 Release
- Check out the dedicated ANNIVERSARY EVENT page for all the details
RESURRECTION Processing Info
Please check this list to see where we are in the Resurrection process. The Resurrection list has been divided into three sections:
Completed (fragrances that are finished brewing and are either bottled or waiting to be bottled. They are ready to ship, or will be ready to ship shortly);
Currently Brewing (fragrances that are being mixed/rested and will be bottled next); and
Up Next (fragrances that are next in the batch queue).
Please remember that your order will not be ready to ship until ALL fragrances in your order have been added to the "Completed" column, unless prior arrangements have been made with us. In some cases we may elect to split larger orders into more than one shipment at our discretion.
Due to the volume of Resurrection preorders we are unfortunately unable to provide specific information on exactly where an individual order will fall in the queue, beyond what is listed below; your order will ship once all fragrances in your order are in the "Completed" column in the list below.
Last year, Resurrection orders began shipping the second week of February and were largely completed during the last week of March, with a few shipping in early April. Due to shipping delays caused by the COVID-19 pandemic (which impacts things like bottles, shipping & office supplies, and certain components/ingredients), this year's Resurrection fulfillment process is running a bit longer than in previous years. Rest assured we are working as hard as ever to get your orders packed and shipped as quickly as possible. We thank you for your understanding!
As of the date posted at the top of this page, there are approximately 890 795 650 480 295 Resurrection orders in the queue. We thank you for your patience as we work through the mixing, bottling, and shipping process for the Resurrection pre-orders as quickly as we can!
Special Note: To offset some of the shipping delays caused by the COVID-19 pandemic, we are making efforts to split up as many orders as we can, so that you aren't kept waiting too tremendously long for your bottles. You may receive a shipment notification for two halves of your order separately :)
|The following fragrance batches have been mixed, rested, and bottled and are (or will be shortly) ready to ship.||The following fragrances are currently being mixed/rested, and will be ready to bottle within the next few days.||The following fragrances are next in the queue, and will begin brewing soon.|
Special Note regarding newer fragrances in this column - We are working to get completed fragrances bottled as quickly as we can, but things are running a bit slower than usual due to general workflow delays.
We're currently working on a backlog of Resurrection shipments due to a delayed bottle delivery -- while we've been brewing Resurrection fragrances as usual, we've run into delays with component deliveries which has sadly delayed bottling (and shipping).
Please accept my sincere apologies if it takes a bit of extra time for your order of "completed" fragrances to be bottled and shipped.
If you see a (B) next to your completed fragrance, this means that your fragrance has been brewed but is currently "in line" to be bottled. It will be bottled and completed as soon as possible! In a few cases, you may also notice a fragrance that is "left over" from a previous batch update that has a (B) marker. In most cases, this means that we were able to bottle some - but not all - of this batch, and yours will be bottled very soon! Once again I am SO sorry for the wait!
And The Days Are Not Full Enough
Borley Rectory (B)
Der Holle Rache
Domination of Black
Dr Van Helsing
Ex Tenebris Lux (B)
Four Fifty-One (B)
Il Dolce Suono
I'm Not Finished (B)
Lucretia, My Reflection (B)
Master of Fright
Morgan LeFey (B)
Sacre Coeur (B)
The Beach Party (B)
The Block Party (B)
The Heart Is A Lonely Hunter
The Luau Party (B)
The Princess Party (P)
The Spirit Of Christmas Past
The Spirit Of Christmas Present
The Spirit Of Christmas Yet To Come
They Cant' All Be Winners
Trick Or Treat
Wing Of Bat
You Sit On A Throne Of Lies!
- - - - - - - - - -
A Thousand Times More Fair
Cake Batter Stracciatella
Dancing In The Snow
E Lucevan Le Stelle
I Be The Witch of the Wood
May I Admire You Again Today?
One Good Scare
Party at the Moon Tower
Vanilla Egg Cream
Yellow Cake Batter
A Full Blown Four-Alarm Holiday Emergency
If you do not see your fragrance in ANY of the columns, please get in touch and I will be happy to let you know where it is in the batch queue!