Last updated: 1/20/21
Thanks for hanging in there with us this year!
If you have recently sent us a message and have not received a reply, please reach out again! We recently discovered a bug with our website contact form which means that some emails may not have reached us; while I believe this problem has been fixed and won't be an issue going forward, I don't want anyone to feel ignored so please get in touch and we will be happy to help if we missed your message! Please also be mindful that we are working through a little bit of a backlog of messages due to the busy holiday schedule, and are doing our best to reply to messages & emails as quickly as possible. It may take us a few extra days to read and respond due to higher holiday message volume, but we will get back with you ASAP! <3
We are doing our best to operate as closely to "business as usual" as we possibly can. With that said, we are a (very) small and (currently) home-based business, so we've had to make some adjustments this year to keep things operating with as little interruption as possible while working on a limited schedule, and with an even more limited staff than usual.
Orders are taking a bit of extra time to ship. While things are beginning to normalize, we are still experiencing lingering delays with some of our supply and component shipments. As a result, processing times may be temporarily impacted for some orders. We ask for your understanding in the event that things slow down a bit while we wait for delayed supply & component deliveries.
ALL US carrier delivery schedules are currently delayed. Once your order is shipped, it will probably take longer than usual to reach you due to nationwide carrier slowdowns. This is true for domestic First Class and Priority shipments (which are seeing a minimum of 5-7 business day slowdowns currently) as well as International mail, which may face more significant delays as a result of fewer outbound International flights at this time, as well as significant backlogs at most US Customs facilities. You might also notice inconsistent, missing, or sporadic tracking scans for many packages. USPS is frequently NOT scanning packages until delivery (and this can include the initial pickup scan, meaning that some parcels receive NO tracking scans at all until they are delivered). Unfortunately this is currently normal. I'm so sorry!
Free Samples are temporarily unavailable. While we always do our best to include free samples whenever possible, we regret that supply chain delays and component shortages mean that we are currently unable to include them in most order batches. We will instead be including stickers or other fun surprises as available :)
Wishing everyone a safe and less-weird 2021
Sixteen92 Head Witch
We have temporarily halted shipping to the UK (new orders only; open orders placed prior to January 2021 will ship as usual)
While we navigate the new UK VAT regulations we have had to TEMPORARILY suspend new orders from the UK. This does not affect orders that have already been placed; if you have an open order placed prior to January 1 and are located in the UK, your order WILL SHIP as usual, as soon as it's ready, but we're temporarily unable to accept new UK-bound orders. We are working to get everything set up and will resume normal shipping to UK destinations as soon as possible. If you are a Circle member located in the UK who would like to use your Circle discount(s), please contact us and we can arrange for a manual order. I'm so sorry for any inconvenience caused while we get acclimated to these new regulations!
In the meantime, you may be able to utilize a package forwarding service, or we may be able to hold an item for you until everything is working normally again. :)
FRAGRANCE orders from 12/2 - 12/31
HAIR CARE & BATH/BODY orders 11/27 - 12/2 are being bottled and are shipping as batches are completed. Please remember that these items typically do take a bit longer to make and ship than fragrance items. We are working on ways to minimize wait times for these items moving forward.
Orders containing WHIPPED SOAPS are currently being prepared. We had a (very) delayed container shipment which affected the completion schedule of our holiday whipped soaps. In some cases we may split an order containing delayed whipped soaps into multiple shipments so that you can get the first part of your order a bit quicker -- so you might receive multiple shipment notifications :) Whipped soap batches are now being made, and will be bottled and shipped ASAP. I am so sorry for the inconvenience!
As of the date listed above there are currently 510 total orders in our queue.
A small number of FRAGRANCE orders from prior to 12/2 are still awaiting shipment; we are unfortunately experiencing some lingering supply chain delays which have caused a bit of a backup with a few orders (mostly those containing PARFUMS). I'm working to get these shipped out ASAP, and am deeply sorry for the wait!
Please be aware that USPS continues to experience long delays due to holiday shipping volume. It is not unusual for tracking to stall or otherwise not update for several days at a time -- and, in some cases, not update at all until delivery. Unfortunately this is the current norm; we wish we were able to speed up the process, but unfortunately there just isn't much we can do but be patient. I'm so sorry!
If your order is needed urgently by a specific date and you are unsure whether our processing time will work with your schedule, please do not hesitate to get in touch with us! Due to the handmade/made-to-order nature of many of our products we are unable to guarantee a specific delivery date but we are always happy to do everything we can to assist.
Seasonal/Upcoming Release Calendar:
Friday, Jan 15 (11am Central Time)
WINTER 2020 RELEASE! Five new fragrances inspired by the works of Henry James.
Please see our 2021 UPDATES PAGE for more info on upcoming events & new stuff for 2021 <3