Last updated: 4/1/20
Special Information Regarding COVID-19
You've no doubt been receiving communications from all sorts of places regarding COVID-19 preparedness, and I also wanted to post a quick update with some information that might be helpful to our customers:
We are doing our absolute best to operate as closely to "business as usual" as we possibly can. With that said, we are a (very) small, largely home-based business, so we've had to make arrangements to keep things operating with as little interruption as possible while working on a limited schedule, and with an even more limited staff than usual. Our local school district has closed schools through (at least) May, so this means that I'll have a school-aged child at home with me during the day over at least the next few weeks. This might mean that our "work hours" need to be adjusted, which might cause delayed email replies.
We are currently experiencing delays with some of our supply shipments. These are largely due to shipping carrier volume, coupled with the impact that new regulations have had on our suppliers, and we expect these delays to continue for the time being. At this time, the delays have not impacted our ability to get orders out, but processing times MAY be temporarily impacted for some orders. We ask for your understanding in the event that things temporarily slow down a bit while we wait for delayed supply & component deliveries.
We know that a lot of you might need to update shipping addresses now (or soon). We are always happy to do this -- please send me an email (you can reply to your order confirmation email and that will come straight to me) and I will get it taken care of for you. If things are uncertain right now, I am also happy to hold an order for any length of time. Just let me know.
Let's all be excellent to each other (from a safe distance!!) & we'll get through this. Wash those hands, friends!
Sixteen92 Head Witch
Currently processing (non-preorder) orders from 2/29 - 3/7
Please remember if your order contains a Resurrection item, these were PRE-ORDERS and are not subject to our standard processing times. We have added a special section at the bottom of this page for Resurrection processing information, which will give you an idea of where we are in the Resurrection queue.
If your order is needed urgently by a specific date and you are unsure whether our processing time will work with your schedule, please do not hesitate to get in touch with us! Due to the handmade/made-to-order nature of many of our products we are unable to guarantee a specific delivery date but we are always happy to do everything we can to assist!
What does "processing" mean exactly? A majority of our products are made and/or bottled to order. When your order is "processing" that means we are bottling the items from your order and preparing it for shipment. We try to ship orders in the order in which they were received, but during periods of high order volume, we may ship orders for fragrance items only before orders containing bath/body/home items (since these items take a bit longer to make). This is done to keep the queue moving efficiently so that everyone gets their orders as quickly as possible.
Processing time listed on the home page is an estimate of how long it MAY take for your order to ship. Most orders are shipped BEFORE the estimated processing times posted on the top bar. During and after sales or new releases, processing times will be longer than usual due to order volume.
Please remember that a majority of our products are made and/or bottled to order. Some product types (including bath/body, certain hair care, and home fragrance) take a bit longer to make, prepare, and ship than fragrance items.
Seasonal/Upcoming Release Calendar:
Friday, April 3
THE CIRCLE opens for 2020 subscribers! Learn more right here
RESURRECTION Processing Info
Please check this list to see where we are in the Resurrection process. The Resurrection list has been divided into three sections:
Completed (fragrances that are finished brewing and are either bottled or waiting to be bottled. They are ready to ship, or will be ready to ship shortly);
Currently Brewing (fragrances that are being mixed/rested and will be bottled next); and
Up Next (fragrances that are next in the batch queue).
We will endeavor to update this list 1-2 times per week so that you'll have a good idea of when fragrances from your order will be ready to ship out. Please remember that your order will not be ready to ship until ALL fragrances in your order have been added to the "Completed" column, unless prior arrangements have been made with us. In some cases we may elect to split larger orders into more than one shipment at our discretion.
Due to the volume of Resurrection preorders we are unfortunately unable to provide specific information on exactly where an individual order will fall in the queue, beyond what is listed below; your order will ship once all fragrances in your order are in the "Completed" column in the list below.
Last year, Resurrection orders began shipping the second week of February and were largely completed during the last week of March, with a few shipping in early April. Due to shipping delays caused by the COVID-19 pandemic (which impacts things like bottles, shipping & office supplies, and certain components/ingredients), this year's Resurrection fulfillment process is running a bit longer than in previous years. Rest assured we are working as hard as ever to get your orders packed and shipped as quickly as possible. We thank you for your understanding!
As of the date posted at the top of this page, there are approximately 890 795 650 Resurrection orders in the queue. We thank you for your patience as we work through the mixing, bottling, and shipping process for the Resurrection pre-orders as quickly as we can!
|The following fragrance batches have been mixed, rested, and bottled and are (or will be shortly) ready to ship.||The following fragrances are currently being mixed/rested, and will be ready to bottle within the next few days.||The following fragrances are next in the queue, and will begin brewing soon.|
New This Week:
4/1 - We have several new Resurrection fragrances ready this week, but are running a bit behind on our updates (my apologies!), as we are prioritizing getting orders shipped out as quickly as we can with limited staff. We will be updating these sections ASAP. Please check back over the next few days!
- - - - - - - - - -
A Thousand Times More Fair
I Made My Family Disappear
Liber Officiorum Spirituum
Party at the Moon Tower
Supercell (batch A + B)
Vanilla Egg Cream
We're Werewolves Not Swearwolves
* Some fragrances may require multiple batches, and/or may require extra time to bottle due to batch size. We'll indicate this on the progress list with "batch A / batch B (etc)" where applicable.