FAQs

 

When will my order ship?

Check the banner at the top of the website (the black bar above the navigation) for our current processing/turnaround time. You can also check out our Processing Times page for updates and a more detailed view of our order queue. All turnaround times are listed in business days. Business days are Monday - Friday and do not include weekends or holidays

Our posted processing time is an estimate of the amount of time it could take for your order to ship. Most orders ship well before this estimate, but please be mindful of our posted timeframes and plan accordingly if you might need your order before a specific date. All of our products are made in very small batches, and most of our products are bottled to order. We are a small business of (depending on the season) 1-3 people, and we greatly appreciate your support of indie fragrance!

You’ll receive a shipping notification with tracking information as soon as your order is on its way to you. 

   

Do you have a storefront?

No, we are online only. A selection of our fragrance line is available locally at Dolly Python, and a selection of our hair care line is available at Salon Ritual, both in Dallas. We do occasionally partner with other retailers and boutiques for short-run or special collection availability; check our social media or contact us for more specific information. If there's a shop in your area that you think would be a good fit for our line, please feel free to send them our way!

 

I placed an order but I need to change something. Can I do that?

Please get in touch and we will be happy to take a look. Do note that once your order has begun processing it cannot be cancelled or altered, so please let us know within 48 hours of your order being placed if you need to cancel or make any changes. After 48 hours we may still be able to accommodate a change or cancellation, but a restocking/cancellation fee may apply. We reserve the right to refuse future orders from customers who habitually or repeatedly request cancellations. Please double check your order before placing it to make sure you've selected the correct items. 

If you'd like to add an item to an order you've already placed, you will need to place a second order for any additional product(s). Depending on our order volume and the time between both of your orders, we may be able to combine your orders into a single shipment at your request. Unfortunately, we cannot manually add additional items to existing orders. 

 

Do you offer free shipping? 

All domestic (US) orders over $100 ship free. 

 

Can you send me samples?

Samples of most of our fragrances are available for purchase via our website, both individually and in discovery sets. We are unable to respond to requests for free samples. 

 

I'm having a hard time choosing what to sample. Can you help me? 

We'd be happy to. Please send us an email with some of your general preferences or what you're looking for, and we will gladly assist in selecting some fragrances that you might enjoy.  

 

Are your products vegan?

With the exception of Mellifera, which contains natural beeswax absolute, all of our fragrances are vegan. We do not use natural animal-derived musks in any of our fragrances.
Our hand & body lotions contain silk amino acids and are not vegan.
Our hair care products, home fragrance, and whipped soaps are vegan. 

We do not purchase from any supplier who tests on animals. 

  

Can I purchase a gift certificate?

Sorry, at this time we do not offer gift certificates. We might in the future, though.

 

Do you ship Internationally? 

Yes, we do. International buyers are responsible for any customs fees or taxes that may apply to their shipment. Fragrance orders will be labeled as “Body Oils” (or similar) on the customs declaration sheet. 

We cannot be responsible for any delays, damage or seizure of any items during the Customs clearance process. Please be aware of your country's unique policies regarding shipping cosmetics items prior to ordering. Once a shipment has reached the customs clearance phase we are unfortunately unable to step in or assist the process in any way whatsoever, and we cannot replace or refund orders that were damaged, opened, seized, or delayed by customs. 

 

I need my order really quickly. Do you offer a rush service? 

If you are concerned that an order may not make it to you in time for a specific deadline, please get in touch with us prior to placing your order and we will be happy to see if there is any way that we can help. 

  

I think my order may have been lost in the mail. What should I do?

Please be aware that USPS routinely faces delays during busy shipping seasons, around the holidays, and during periods of inclement weather. This means that, occasionally, tracking may not update regularly or at all, or USPS' delivery date estimates may not be met. This is unfortunately not something that we are able to control or remedy, and most packages are delivered safely, albeit a few days behind schedule. If your tracking number stalls and has not updated in more than a full week, please get in touch and we will be happy to assist in any way that we can. 

 

If I place multiple orders can you combine them? If I want to place another order in the near future can you hold an order for me? 

If you have an open order and would like to combine it with a new order, please email us with the order dates and order numbers of the orders you would like to combine. We cannot guarantee that we will be able to accommodate combined shipping, but we will make every effort to assist. In the event that we do combine your orders, any excess shipping charges will be credited back to you once your orders have shipped. 

If you are planning multiple purchases and would like for those to ship together, we are able to hold up to three orders for a maximum of 60 days.

  

What is your return policy?

Due to the nature of the products we sell, we are unable to accept returns or exchanges. We strongly encourage you to purchase SAMPLES prior to committing to a full-size product. Fragrance is highly subjective, and what smells wonderful on one person may not work for someone else. 

 

My order arrived broken/damaged, or missing items. What should I do?

In the event that any portion of your order is damaged or broken during transit, please notify us immediately and save all packaging. We will need to provide a photo of any damage when filing a claim with the shipping carrier if applicable. 

In the unfortunate event that we miss an item from your order, or send an incorrect item, please let us know immediately and we will gladly get any missing items to you right away!

Due to the seasonal nature of many of our products, we ask that you notify us within 3 days of receipt of your order of any damaged items, shortages or errors so that we can get any replacements out to you as quickly as possible. 

  

What's in this stuff?

Perfume Oil Ingredients:
Oryza Sativa (Rice) Bran Oil;  Caprylic/Capric Triglyceride (Fractionated Coconut Oil); fragrance blend 
Our perfume oils are Extraits, and typically contain between 35-40% fragrance concentrate.
Parfum Ingredients: 
Premium perfumer's alcohol (SDA 40-B); fragrance blend
For Parfums shipping outside the U.S., Isopropyl Myristate (IPM) may be substituted for some or all of the Perfumer's Alcohol. This allows fragrances to be safely and legally shipped overseas without the huge price increase of surface mail and does not affect the use of the product, although it may appear slightly thicker than perfumer's alcohol (it is still sprayable, and can be used in the same way as a regular Parfum).
Our Parfums are Extrait strength, and contain 30-40% fragrance concentrate.
Hand & Body Lotion Ingredients:
Purified Water, Grape Seed Oil, Avocado Oil, Caprylic/Capric Triglyceride, Emulsifying Wax NF, Glyceryl Stearate, Jojoba Seed Oil, Shea Butter, Aloe Barbadensis Leaf Juice, Stearic Acid, Tocopherol (Vitamin E), Silk Amino Acids, Vegetable Glycerin, Sorbitol, Cyclopentasiloxane, Fragrance Blend, Phenoxyethanol and Caprylyl Glycol (Optiphen®), Methyl Cellulose, Allantoin
Texturizing Sea Salt Hair Mist Ingredients:
Purified Water, Aloe Vera Gel, Dead Sea Salt, Coconut Oil, Epsom Salt, Marshmallow Root Extract, Polysorbate 20, Fragrance Blend, Liquid Germall+ (preservative)
Detangling Hair Mist Ingredients:
Purified Water,  Aloe Vera Gel, Vegetable Glycerin, Marshmallow Root Extract, Polysorbate 20, Fragrance Blend, Liquid Germall+ (preservative), Vitamin E
SuperNatural Hair Serum Ingredients: 
Argania Spinosa (Argan) Oil, Persea Gratissima (Avocado) Oil, Camellia Oleifera (Camellia) Seed Oil, Limnanthes alba (Meadowfoam) Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Fragrance Blend, Vitamin E
RITUAL Whipped Soap Ingredients: 
Sodium Cocoyl Isethionate, Cocamidopropyl Betaine, Vegetable Glycerin, Sorbitol, Aloe Barbadensis (Aloe Vera) Leaf Juice, Purified Water, Persea Gratissima (Avocado) Oil,  Butyrospermum Parkii (Shea) Butter, Stearic Acid (vegetable origin), Fragrance Blend, Phenoxyethanol (and) Caprylyl Glycol (and) Sorbic Acid
AURA Room & Linen Mist Ingredients:
Purified Water, PEG-6 Caprylic/Capric Glycerides (and) Polyglycerol-6 Dioleate (and) Glyceryl Caprylate/Caprate, Fragrance blend, Liquid germall+ (preservative)

 

How should I store my products? Will they ever go bad or expire?

Fragrances should be stored in a cool, dark spot away from direct sunlight or sources of extreme heat. Provided you store them safely, you can expect perfume oils to last around 2 years (usually longer) before ingredients may begin to weaken or break down. Parfums (alcohol-based extraits) last many years -- even decades -- if properly stored. As a general rule perfumes improve with age, regardless of format. 

We recommend that hand & body lotions and hair care products be used within approximately 1 year of their purchase date. SuperNatural Hair Serum glass bottles should be stored in a dry area away from sources of heat or direct sunlight. Whipped soaps will keep unopened for up to 12 months, but are best when used within 6 months after opening the jar. 

 

Why did one of my sample vials/products arrive partially filled?

Samples of our premium fragrances are filled approximately 2/3. Additionally, most of our products are filled by weight, which may mean that some vials/bottles may "appear" more or less full than others. In the case of bath/body products, some settling may occur during shipment; this is normal.

  

What are the differences between alcohol-based and oil-based fragrances? 

Oil-based fragrances wear closer to the skin than alcohol-based fragrances. Perfume oils are applied by hand to your pulse points (wrists, crooks of elbows, chest, neck and behind the ears) for a soft "halo" of scent. Alcohol-based fragrances are stronger and offer a larger projection radius. If you prefer a stronger, more powerful fragrance that can fill a room and be noticed by those around you, you may prefer alcohol-based fragrances; if you prefer a more subtle, personal fragrance, perfume oils may be your best choice. 

In terms of fragrance profile, while formulas remain identical across product formats, fragrances may smell slightly different in different formats -- for example, in some cases top notes may be more diffusive (and stronger) in parfum format than in perfume oil format.

 

Do you offer custom fragrances or private labeled products?

We do occasionally offer signature/custom fragrance commissions on a limited, appointment-based schedule. You can learn more about these services right here. We are currently NOT accepting new bookings for custom fragrances, but are happy to place you on our wait list. 

At this time we do not offer private labeling services, but if you're interested in working together on a special project, please reach out and we will be glad to discuss your ideas!

 

Do you offer wholesale?

We do partner with distributors and stockists on a limited/case-by-case basis, so feel free to get in touch if this interests you. You may reach us by filling out our Stockist Inquiry form hereIf there's a shop in your area that you think would be a good fit for our line, please feel free to send them our way!

  

I can't find (x fragrance/product) on the website. Will it ever come back? Why aren't all of your fragrances available year-round? 

While we do maintain a permanent fragrance collection, some of our releases are on a rotating seasonal schedule. We do this, in part, to keep processing, inventory, and production times as reasonable as possible for a two-person/one-perfumer shop; we simply cannot keep all fragrances in stock in all formats at all times, as much as we'd love to be able to! This is due not only to production times and inventory management but also to seasonal ingredient availability in the case of many of our limited edition items.

Our bath & body products, as well as some of our Parfums, are also offered seasonally, on Spring/Summer and Fall/Winter schedules, which also may occasionally include additional limited holiday or special midseason offerings (such as Anniversary, Halloween, or Holiday releases etc). To offset any disappointment from missing out on a favorite seasonal or limited edition fragrance, we hold a Resurrection event each winter. Resurrection is our annual pre-order event which offers a second chance to purchase past seasonals, limited editions, and some discontinued fragrances. This event happens each year in late winter (typically January/February, but watch our social media and your emails for details on each year's schedule), and you'll be able to order a majority of our fragrance catalog all at once.  

 

Do you include free samples with orders?

While we cannot guarantee that every order will receive a free sample, we do our best to include them in most regular-priced orders, subject to availability and stock on hand. Samples, when included, are randomly selected; while we will make every effort to honor a request for a specific fragrance, we are unfortunately unable to guarantee availability. 

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