When will my order ship?
Check the banner at the top of the website (the black bar above the navigation) for our current processing/turnaround time. You can also check out our Processing Times page for updates and a more detailed view of our order queue. All turnaround times are listed in business days. Business days are Monday - Friday and do not include weekends or holidays.
You’ll receive a shipping notification with tracking information as soon as your order is on its way to you.
Do you have a storefront?
No, we are online only. We do occasionally partner with independent retailers and boutiques for short-run or special collection availability; check our social media for more specific information. If there's a shop in your area that you think would be a good fit for our line, please feel free to send them our way!
I placed an order but I need to change something. Can I do that?
Please get in touch and we will be happy to take a look. Do note that once your order has begun processing it cannot be cancelled or altered, so please let us know within 24 hours of your order being placed if you need to cancel or make any changes. We reserve the right to refuse future orders from customers who habitually or repeatedly request cancellations. Please double check your order before placing it to make sure you've selected the correct items.
If you'd like to add an item to an order you've already placed, you will need to place a second order for any additional product(s). Depending on our order volume and the time between both of your orders, we may be able to combine your orders into a single shipment at your request. Unfortunately, we cannot manually add additional items to existing orders.
Do you offer free shipping?
All domestic (US) orders over $100 ship free.
Can you send me samples?
Samples of most of our fragrances are available for purchase via our website, both individually and in discovery sets. We are unable to respond to requests for free samples.
I'm having a hard time choosing what to sample. Can you help me?
We'd love to. Please send us an email with some of your general preferences or what you're looking for, and we will gladly assist in selecting some fragrances that you might enjoy. You might also like to try a Mystery Sample set; you can include some of your favorite notes or fragrance styles in the order notes and we'll curate a few samples we think you'll love.
Are your products vegan?
Yes. All of our permanent collection fragrances are vegan. We do not use natural animal-derived musks in any of our fragrances. Previously, two (now discontinued) fragrances - Mellifera and Swarm - used a natural beeswax absolute, however these have both been reformulated to use no animal ingredients. Though they aren't currently part of our collection, they may make appearances in Legacy collections from time to time.
Our hair care products, home fragrance, and whipped soaps are vegan.
We do not - and will never - purchase from any supplier who tests on animals.
Can I purchase a gift certificate?
Yes! By popular request, we now offer gift cards. You can find them here.
Do you ship Internationally?
Yes, with some exceptions. Due to new UK VAT rules that were implemented in 2021 we are unable to offer shipping to the United Kingdom. We are working on a solution and hope to resume shipping to the UK in the future.
International buyers are responsible for any customs fees or taxes that may apply to their shipment. Fragrance orders will be labeled as “Bath Oils” (or similar) on the customs declaration sheet.
We cannot be responsible for any delays, damage or seizure of any items during the Customs clearance process. Please be aware of your country's unique policies regarding shipping cosmetics items prior to ordering. Once a shipment has reached the customs clearance phase we are unfortunately unable to step in or assist the process in any way whatsoever, and we cannot replace or refund orders that were damaged, opened, seized, or delayed by customs.
I need my order really quickly. Do you offer a rush service?
If you are concerned that an order may not make it to you in time for a specific deadline, please get in touch with us prior to placing your order and we will be happy to see if there's any way that we can help.
I think my order may have been lost in the mail. What should I do?
Please be aware that USPS routinely faces delays during busy shipping seasons, around the holidays, and during periods of inclement weather. This means that, occasionally, tracking may not update regularly or at all, or USPS' delivery date estimates may not be met. This is unfortunately not something that we are able to control or remedy, and most packages are delivered safely, albeit a few days behind schedule. If your tracking number stalls and has not updated in more than 7 calendar days (for domestic orders), please get in touch and we will be happy to assist in any way that we can. Please be aware that International tracking often stops being updated once your parcel is processed through US Customs; once a USPS package leaves the United States you will often be able to track it using your country's postal tracking service instead.
If I place multiple orders can you combine them? If I want to place another order in the near future can you hold an order for me?
If you have an open order and would like to combine it with a new order, please email us with the order dates and order numbers of the orders you would like to combine. We cannot guarantee that we will be able to accommodate combined shipping, but we will make every effort to assist. In the event that we do combine your orders, any excess shipping charges will be credited back to you once your orders have shipped.
What is your return policy?
Due to the nature of the products we sell, we are unable to accept returns or exchanges. We strongly encourage you to purchase SAMPLES prior to committing to a full-size product. Fragrance is highly subjective, and what smells wonderful on one person may not work for someone else.
My order arrived broken/damaged, or missing items. What should I do?
In the event that any portion of your order is damaged or broken during transit, please notify us immediately and save all packaging. We will need to provide a photo of any damage when filing a claim with the shipping carrier if applicable.
In the unfortunate event that we miss an item from your order, or send an incorrect item, please let us know immediately and we will gladly get any missing items to you right away!
Due to the seasonal nature of many of our products, we ask that you notify us within 3 days of receipt of your order of any damaged items or errors so that we can get any replacements out to you as quickly as possible.
What's in this stuff?
How should I store my products? Will they ever go bad or expire?
Fragrances should be stored in a cool, dark spot away from direct sunlight or sources of extreme heat. Provided you store them safely, you can expect perfume oils to last around 2 years (usually longer) before ingredients may begin to weaken or break down. Parfums (alcohol-based extraits) last many years -- even decades -- if properly stored. As a general rule perfumes improve with age, regardless of format.
We recommend that hair care products be used within approximately 1 year of their purchase date. SuperNatural Hair Serum glass bottles should be stored in a dry area away from sources of heat, excessive humidity, or direct sunlight.
Why did one of my sample vials/products arrive partially filled?
Samples of our premium fragrances are filled approximately 2/3. Additionally, most of our products are filled by weight, which may mean that some vials/bottles may "appear" more or less full than others. In the case of bath/body products, some settling may occur during shipment; this is normal.
What are the differences between alcohol-based and oil-based fragrances?
Oil-based fragrances wear closer to the skin than alcohol-based fragrances. Perfume oils are applied by hand to your pulse points (wrists, crooks of elbows, chest, neck and behind the ears) for a soft "halo" of scent. Alcohol-based fragrances are stronger and offer a larger projection radius. If you prefer a stronger, more powerful fragrance that can fill a room and be noticed by those around you, you may prefer alcohol-based fragrances; if you prefer a more subtle, personal fragrance, perfume oils may be your best choice.
In terms of fragrance profile, while formulas remain identical across product formats, fragrances may smell slightly different in different formats -- for example, in some cases top notes may be more diffusive (and stronger) in parfum format than in perfume oil format.
Do you offer custom fragrances?
This is a service I have offered in the past on a limited basis, but unfortunately am not currently able to offer due to time constraints. I hope to be able to do it again in the future!
Do you offer wholesale?
We do partner with distributors and stockists on a limited/case-by-case basis, so feel free to get in touch if this interests you. You may reach us by filling out our Stockist Inquiry form here. If there's a shop in your area that you think would be a good fit for our line, please feel free to send them our way!
I can't find (x fragrance/product) on the website. Will it ever come back? Why aren't all of your fragrances available year-round?
While we do maintain a permanent fragrance collection, some of our releases are on a rotating seasonal schedule. We do this, in part, to keep processing, inventory, and production times as reasonable as possible for a two-person/one-perfumer shop; we simply cannot keep all fragrances in stock in all formats at all times, as much as we'd love to be able to! This is due not only to production times and inventory management but also to seasonal ingredient availability in the case of many of our limited edition items.
To offset any disappointment from missing out on a favorite seasonal or limited edition fragrance, we offer our monthly LEGACY collections. These collections are refreshed each month and feature 8-10 curated fragrances from past seasonal/limited releases, giving you a second chance to stock up on a favorite or try something new.